❓ Frequently Asked Questions
📦 How does delivery work?
- Deliveries go out every Friday between 10 AM – 1 PM (ET).
- Place your order by Tuesday 11:59 PM (ET) for same-week delivery.
- Orders placed after cut-off will be delivered the following Friday.
💵 What is the delivery fee and order minimum?
- Flat delivery fee: $12.99.
- Minimum order: $49.99.
🥶 How are the products delivered?
- Products such as tequeños, hallacas, pan de jamón, polvorosas, pastichos, and cakes are delivered frozen or freshly baked depending on the item.
- We package everything to maintain quality during transport.
📍 Where do you deliver?
- We deliver only to selected ZIP codes in the DMV (Washington, DC · Maryland · Virginia).
- If your ZIP code isn’t eligible, you won’t be able to checkout.
🎉 Do you take pre-orders for holidays?
- Yes! For special items like hallacas and pan de jamón, you can place orders weeks in advance (Thanksgiving, Christmas, etc.).
- This helps us plan production and guarantees availability.